Q -What type of detergent is used?
A – We DON’T use a detergent. Detergent is too harsh for the tender skin of a horse and it degrades the fabric and waterproofing.
Q – What type of soap do you use?
A – We use a Ph neutral liquid soap that cleans and leaves no residue
Q – If you use a disinfectant/deodorizer how does that affect the horse’s skin?
A – Because this is an all natural disinfectant/deodorizer it does not affect the horse at all. There are absolutely NO CHEMICALS used in this process.
Q – How many times is the blanket rinsed?
A – The blanket is rinsed a MINIMUM of 3 times. Sometimes when the blanket is exceptionally dirty, more rinses are required.
Q – How do I know it’s really my blanket?
A – Your blanket is itemized, tagged and you receive a copy of the invoice.
Q – What is the tag used for?
A – The tag identifies your name, invoice number and follows the blanket through the whole procedure from wash, repair, waterproofing, and finally vacuumed and packed. This tag insures that you get YOUR blanket and NOT someone else blanket.
Q – I just need my blanket repaired, I’ve already washed it.
A – We DO NOT do repair only. This is for health reasons and we don’t want to cross contaminate blankets. Our motto is… “If we don’t clean it…it’s not clean” and we don’t repair it”
Q – How long does it take to get the blanket back?
A – Normally, it will take about 3 days because we line dry everything. However, if it’s an emergency, the blanket can be dried in the dryer for 1 day turnaround (slight additional charge)
Q – What if I want pick up at my barn?
A – Pick up service can be arranged with a couple days notice for a mileage charge. However if you have a large quantity of blankets to be picked up (call for details) the mileage charge will be waived.
Q – What do I need to do to get ready for a pick up?
A – You should stack the blankets in bundles of 3 and tie with hay string. This enables easy tagging and invoicing.
Q – I have boarders who want to get their blankets cleaned also.
A – The boarder’s blankets should bundle their blankets in stacks of 3, complete with their name, address and phone number on each bundle.
Q – How do I handle the invoice for boarders?
A – Each boarder will be individually invoiced and charged. Upon completion of the total order from your facility, you will be contacted with a bill for each individual boarder.
Q – How is payment made?
A – You can either get a check/cash/money order from each boarder or you may elect to pay for it yourself and charge the boarder and handling fee. New payment options have been added now allowing you to order certain products online and make payments for services online through paypal also. Click here to see the products offered online and come back often to see additions to the online tack products.
Q – What if a boarder fails to leave the payment?
A – Everything is COD. If there is no payment, the blankets will not be left at the facility. It now becomes the boarder’s responsibility to contact me and make arrangement for obtaining the blankets. There is a $25 per week storage charge assessed once the blankets are returned to the shop.
Q – Are there any drop off locations in my area?
A – We are currently looking for convenient drop off locations and they will be displayed on our web site.